HHF is well aware about shipping criteria as shipping is make or break point of customer purchase. Hence all three modes of shipping are available I.e, land,air, and Sea.

At HHF We accept international orders except fresh and frozen chicken. We do ship international destinations for orders placed online but the order should meet company's criteria.

At HHF We normally dispatch fresh and Frozen products  within 30 mins after confirmation. For the rest of products it took 2 working days to dispatch your order.

HHF accepts all mode of payments, you can avail the facility of cash on delivery  as well. Credit cards and debit cards are one of the most reliable methods as those transactions are universally accepted. Our esteemed customers can also use mpay  or gpay which is fastest method nowadays.

Online shopping is safe activity. HHF uses padlock the address Bar next to website address. At HHF we are using latest methods to secure customers payment methods so you can rely on us and shop to maximum.

Thank you for shopping with us. We are greatful for your orderHHF is available at various platforms as you can download our application on playstore or you can use our website. We hope our products will meet your satisfaction.  We thank you for this order and hope to see you again and again.

Thanks for contacting  HHF. I am sorry to hear your wish to cancel your order but unfortunately you cannot cancel the order for Fresh and Frozen products, however for rest of products you can cancel within 30 mins after placing order. However at HHF we would like you to shop with us soon.

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Return Policy & Exchanges

General guidelines:

At Hygiene Halal Foods, we take special care in ensuring that your products are delivered to you in the best condition and on time by partnering only with courier companies of International repute. 
• We offer free shipping on all prepaid orders and charge Rs.10 to 20 rs  for COD orders PAN India. 
• A weight based shipping cost is applicable/chargeable for International orders. 
• Shipping charges may vary depending upon order volume and delivery location for International orders. 
• Our courier partners deliver on working days, excluding Public Holidays. 
• Order dispatch confirmation is notified by email as and when your order is dispatched from our warehouse. 
• Shipping/Billing address - refers to where the product has to be shipped/billed and therefore you are requested to mention your complete address with pin/zip code and a working phone number. 
• Orders are shipped directly from Kashmir. 
• To know more about your country specific shipping charges or for any other clarity you can drop a mail at info@hygienehalalfoods.com

Craft Return Policy:

We at Hygiene Halal Foods.com believe in providing a delightful experience to our customers. We serve you with the best of  Fresh Meat and best Kashmiri Based products. 
• You must inform us about your return within 7 days from the date of delivery at info@hygienehalalfoods.com  
• In case the product you receive is damaged or with any quality issues, reach back to us & we will arrange a reverse pickup of the product subject to need for the pickup and reverse pickup service available for your address/pin code. 
• The product should reach us in its original condition without any damage or any other kind of tampering. 
• The product should be returned in a well packed box so as to avoid any damage in the transit & with complete labelled address. 
• Reverse pickup is not available for International orders. In such cases the reverse pickup is to be arranged by the customer itself at their own cost involved. 
In this scenario, your returns are not accepted 
• The product is damaged or has been tampered with in any way. 
• The product has been used, worn, washed or changed in any other way. 
• Crafts are prone to a slight variation in the design, colour and pattern work; therefore we may not be able to refund your order if the same are your criteria for making a return. 
• Enquiry about any doubts that you may have regarding the products before going for the final purchase may be asked at Info@hygienehalalfoods.com and have all your doubts instantly. 
• The products are of standard quality but not to your personal liking in terms of taste and colour.

Food (Gourmet) Orders:

• For return of gourmet foods, you must inform our delivery boy immediately upon delivery about the reason for return at info@hygienehalalfoods.com. 
• No stocking fee applicable for food return. 
• All food items to be returned must be unused, unopened untampered and must be dispatched back within same time only.

Order Cancellation:

If you wish to cancel your order with us please note:

• The order can only be cancelled if and only if it has not already been shipped. 
• Once the order has been shipped from our warehouse, you will not be entitled for any refund and it will become a return on your side. 
• The ‘Made to Order’ and other “Customized orders” are in no way eligible for cancellation. 
• For any cancellation related queries, reach us at info@hygienehalalfoods.com

Product Disclaimer:

Most of the products on Hygienehalalfoods.com are handmade; hand woven and intricately crafted, as such there may be variations in colour and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, colour settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using.  

Address to be specified on return shipments.

Returns Department 
Head Office 
Hygiene Halal Foods  
Khanyaar, Srinagar, Jammu and Kashmir 190003 
Phone: +91 962225556 
Email: info@hygienehalalfoods.com

DELIVERY, HANDLING CHARGES AND TAXES

 

HHF may charge such delivery and handling charges, as maybe determined by HHF from time to time along with the applicable taxes.

 

Although HHF strives to deliver the orders on time, there may be situations wherein the actual time taken for delivery of a Product shall vary from the delivery time mentioned at the time of ordering such Product. HHF shall keep you updated about any delays in delivering of Products.

 

Due to the ongoing Covid-19 pandemic, HHF has introduced the feature of contact-less delivery to safeguard the health of it's customers and delivery partners. This feature is available at an extra charge of INR 10 to 20rs per order.

 

REFUND POLICY 

 

FOR ONLINE PAYMENTS  & CASH ON DELIVERY 

 

ONLINE PAYMENT :- Refunds will be processed within 48 hours and will be credited to the customer account within 5-7 working days depending on the issuing bank.

 

CASH ON DELIVERY :- Refunds will be processed within 48 hours and will be credited to the customer account within 5-7 working days depending on the issuing bank.